Free Shipping to most of Ontario, Quebec and most of the eastern land provinces. For off-shore Islands there may be additional charges – please call us for a quote. A flat $50.00 shipping charge is applied to any order that does not include a cover.
Spa covers are shipped via trucking companies to all our customers. We will need an email address and a daytime phone number so the delivering company can contact you if there are any problems. All deliveries are Monday-Friday during regular business hours.
We suggest that you be present to accept the delivery of your spa cover. Before accepting the spa cover you should inspect the packaging for any visible damages. If the spa cover is damaged in any way please refuse the delivery and contact us via email: [email protected] so we can process a damage claim and get your spa cover remade as quickly as possible. If the spa cover is not inspected and is signed for, you will be responsible for that cover and also filing a damage claim with the freight carrier.
Warranty Decision Making
Warranties always seem to be a major concern for manufacturers, dealers and consumers when purchasing spa covers. We feel there are many misconceptions or preconceived ideas of what a spa cover warranty actually involves.
Covering a spa cover with a warranty is not complicated but, over the years, the marketing ploys of some spa cover manufacturers, distributors and/or dealers have muddied the water and given consumers a false impression that the warranty is a guarantee of performance. Simply put, almost all spa covers are warranted against defects in material and workmanship and exclude many “out of our control” factors such as Acts of God and negligence on the part of the spa owner.
The most important exclusion that ALL cover warranties have is shipping costs to and from the manufacturing facility. Like most products that we buy, shipping is a cost the consumer absorbs when having to return a product for repair or replacement. With most products, this cost is of a reasonable nature. With spa covers, this becomes costly and prohibitive for the consumer to return, due to the size.
So the question remains, “Are all warranties useless?” The answer is “Not necessarily”. We recommend that you choose your spa cover based upon how you feel about the company that is going to be asked to stand behind the warranty. It is about how much you trust the company to take care of the consumer when there is a problem. Our advice regarding the warranty of a spa cover is to let the warranty be a secondary or tertiary factor in your overall decision of which spa cover to purchase. It should not be the primary factor in the decision.
All spa cover sales are final. Due to the fact that all of our covers are custom made to the customers specifications we are unable to accept returns, with the exception of cover refused due to freight damage.
Lifters and other accessories can be returned if you contact us via email: [email protected]. Shipping charges and return shipping charges will not be refunded. If you received free shipping when you purchased the item, we reserve the right to charge you for those actual freight charges. There will also be a 15% restocking charge applied.